Reshaping skills: How technology is redefining roles in workers’ comp & small commercial (webinar)

WHY IT MATTERS:

Technology and AI are reshaping not only insurance processes, but also the roles and skills needed across underwriting, claims, sales and service. Workers’ compensation and small commercial insurance are among the areas where this shift is becoming increasingly visible.

The webinar explores how automation can remove low-value tasks while preserving professional judgement and decision-making. As workflows evolve, insurers need teams that combine technical and analytical capabilities with strong client-facing skills.

Workforce transformation therefore becomes part of technology transformation itself. Hiring, training and role design need to evolve alongside new tools so insurers can build operating models that are ready for increasingly AI-enabled processes.