The article outlines the key forces expected to shape insurance in 2026, with efficiency, scale and more selective technology investment moving to the top of the agenda. Rather than another year of rapid disruption, Michał Trochimczuk points to a period of consolidation, recalibration and targeted transformation.
Operational efficiency is becoming a central competitive factor. Insurers are focusing on automation, simplified architectures, modern rating systems and smarter risk selection, while commercial lines increasingly require faster collaboration between brokers and underwriters.
Technology remains a major driver of change. Core system modernisation continues across several markets, while North America is expected to put particular emphasis on AI in claims and underwriting, supported by growing cloud adoption and stronger integration between insurer and broker platforms.
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Core systems
Modern core platforms can reduce technology complexity, support more efficient operations and create stronger foundations for further transformation.
AI is becoming increasingly important in claims, underwriting and risk selection, particularly as insurers move from experimentation toward broader adoption.