Sompo Direct Launches Digital Claims Portal

Jul 22, 2026 Claims, Core Systems, Process Automation

SOLLERS IN MEDIA

Published in: Insurance Innovation Reporter

Publication date: July 22, 2026

Sollers expert / report co-author:
Jeremi Nazaruk – Manager at Sollers Consulting

WHY IT MATTERS:

Sompo Direct has launched a new digital claims portal for personal auto insurance, developed with support from Sollers Consulting and built on Guidewire Jutro. The solution allows customers to register claims online, upload supporting documents and move through a more streamlined digital claims journey.

The portal addresses several operational challenges, including manual data entry, document handling and limited integration with core systems. Direct integration with Sompo Direct’s claims and document management systems helps improve efficiency, reduce errors and create a stronger foundation for further automation.

The project moved from proof of concept to go-live in around six months. Sollers supported the inception phase, sprint planning and technical delivery, while also implementing additional functionality such as Google Maps integration, document processing and customer support features.

Explore related topics

Claims

Connected digital claims processes can reduce manual work, improve customer experience and support faster, more consistent claims handling.

Core Systems

Integration between digital channels and core platforms helps insurers reduce complexity and create more efficient end-to-end processes.

Process Automation

Automation and connected workflows can reduce manual handoffs, improve operational efficiency and help insurers scale more complex claims environments.