AI in Workers’ Comp: Building Human Judgement

Sep 15, 2026 AI in Insurance, Claims, Underwriting, Workers' Compensation

SOLLERS IN MEDIA

Published in: Intelligent Insurer

Publication date: September 15, 2026

Sollers expert / report co-author:
Jeffery Kaczynski – Manager and U.S. Workers’ Compensation Leader at Sollers Consulting

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WHY IT MATTERS:

AI is changing how workers’ compensation claims professionals and small-commercial underwriters work. By summarising information, identifying patterns and automating routine tasks, technology can give insurance professionals more time to focus on complex decisions, customer relationships and cases where human judgement matters most.

But removing repetitive work also changes how insurance expertise is developed. As AI takes over more data gathering and initial analysis, insurers need new ways to help less experienced professionals build judgement, challenge AI-generated recommendations and understand the reasoning behind decisions.

Jeffery Kaczynski highlights the importance of starting with the business problem rather than the technology itself. AI can support areas such as claims analysis, medical information review and underwriting, but in some cases simpler automation may deliver greater value. Building AI literacy and giving employees opportunities to experiment with the technology will be essential to using it effectively.

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