AI push puts human judgment ‘back at the center’ of insurance – new CEO study

May 13, 2026 AI in Insurance, CEO Voices, Process Automation

SOLLERS IN MEDIA

Published in: Insurance Business America

Publication date: May 13, 2026

Sollers experts:
Michał Trochimczuk – President and Co-founder at Sollers Consulting
Marcin Pluta – President and Co-founder at Sollers Consulting

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WHY IT MATTERS:

The article highlights findings from CEO Voices Report 2026: AI and the Human Impact, based on interviews with insurance leaders across Europe, North America and Asia-Pacific. The report shows that AI is moving from experimentation into day-to-day use across underwriting, claims, customer service and other core insurance processes.

At the same time, insurance executives do not see AI simply as a way to replace people. Human judgment, empathy and strategic decision-making are becoming more important as automation takes over repetitive tasks and roles shift toward higher-value analytical and advisory work.

The report also points to workforce transformation, reskilling and stronger AI governance as key priorities. The future of insurance will depend not only on smarter technology, but on how effectively insurers combine AI with human expertise, accountability and business purpose.

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