{"id":119109,"date":"2025-04-24T09:19:31","date_gmt":"2025-04-24T07:19:31","guid":{"rendered":"https:\/\/sollers.eu\/o-nas\/20-years-together\/pzu-transformation\/"},"modified":"2025-05-29T12:10:51","modified_gmt":"2025-05-29T10:10:51","slug":"transformacja-pzu","status":"publish","type":"page","link":"https:\/\/sollers.com\/pl\/o-nas\/25-lat-razem\/transformacja-pzu\/","title":{"rendered":"Transformacja PZU: od biurokracji do zwinno\u015bci"},"content":{"rendered":"<div id=\"pl-119109\"  class=\"panel-layout\" ><div id=\"pg-119109-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-119109-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-119109-0-0-0\" class=\"so-panel widget widget_pa-page-top-one panel-first-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-pa-page-top-one so-widget-pa-page-top-one-pa-page-top-one-style-d75171398898-119109\"\n\t\t\t\n\t\t><section class=\"pa-content__header__container pa-content__header--desktop\" style=\"background-image: url(https:\/\/sollers.com\/wp-content\/uploads\/2025\/05\/25-anniversary-stories-graphic-1.png)\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"pa-content__header__wrap\">\n\t\t\t\t\t<div class=\"pa-content__header__text pa-header__big \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"pa-content__header__container pa-content__header--mobile\" style=\"background-image: url(https:\/\/sollers.com\/wp-content\/uploads\/2025\/05\/anniversary-graphic-mobile.png)\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"pa-content__header__wrap\">\n\t\t\t\t\t<div class=\"pa-content__header__text pa-header__big \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section><\/div><\/div><div id=\"panel-119109-0-0-1\" class=\"so-panel widget widget_pa-txt-header-universal\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-pa-txt-header-universal so-widget-pa-txt-header-universal-pa-txt-header-universal-style-1d565e2ecb80-119109\"\n\t\t\t\n\t\t><section class=\"pa-txt-header-universal \">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"pa-txt-header-universal__header pa-header__mid\">\n\t\t\t\t\t<h1>Transformacja PZU: od biurokracji do zwinno\u015bci<\/h1>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"pa-txt-header-universal__content\">\n\t\t\t\t\t<p>&nbsp;<\/p>\n<p>Przez dekady PZU \u2013 najwi\u0119kszy ubezpieczyciel w Polsce i by\u0142y monopolista \u2013 dzia\u0142a\u0142 w realiach, w kt\u00f3rych obs\u0142uga klienta mia\u0142a drugorz\u0119dne znaczenie, panowa\u0142a biurokracja oparta na dokumentach papierowych, a konkurencja by\u0142a znikoma. Jednak w 2008 roku, gdy na rynek wkroczyli mi\u0119dzynarodowi gracze, tacy jak Talanx, ERGO, Allianz i AXA, niegdy\u015b dominuj\u0105cy udzia\u0142 PZU w rynku spad\u0142 do 40%. Dwie g\u0142\u00f3wne sp\u00f3\u0142ki, PZU SA (ubezpieczenia maj\u0105tkowe) i PZU \u017bycie (ubezpieczenia na \u017cycie), dzia\u0142a\u0142y w izolacji, bez wsp\u00f3\u0142pracy mi\u0119dzy sob\u0105, opieraj\u0105c si\u0119 na przestarza\u0142ych systemach.<\/p>\n<p>&nbsp;<\/p>\n<p>Aby obroni\u0107 pozycj\u0119 lidera, PZU musia\u0142o przeprowadzi\u0107 radykaln\u0105 zmian\u0119 \u2013 wdro\u017cy\u0107 ambitn\u0105 strategi\u0119, zrekrutowa\u0107 najwy\u017cszej klasy mened\u017cer\u00f3w i zbudowa\u0107 zesp\u00f3\u0142 b\u0119d\u0105cy w stanie przeprowadzi\u0107 transformacj\u0119 na du\u017c\u0105 skal\u0119. Firma zadebiutowa\u0142a na gie\u0142dzie, usprawni\u0142a operacje i zredukowa\u0142a koszty administracyjne z <strong>11,6%<\/strong> w 2008 roku do<strong> 6,5%<\/strong> w 2015 roku, m.in. dzi\u0119ki cyfryzacji proces\u00f3w.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<\/div><\/div><div id=\"panel-119109-0-0-3\" class=\"so-panel widget widget_pa-txt-img-universal\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-pa-txt-img-universal so-widget-pa-txt-img-universal-pa-txt-img-universal-style-57b6be356f4f-119109\"\n\t\t\t\n\t\t>\n<div class=\"pa-txt-img-universal__background\" >\n<section class=\"pa-txt-img-universal  \">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-lg-6 \">\n\t\t\t\t<div class=\"pa-txt-img-universal__wrapper h-100 \">\n\t\t\t\t\t<div class=\"pa-txt-img-universal__header pa-header__mid\">\n\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"pa-txt-img-universal__content \">\n\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\t\t\t\t\t\t\t<p>Sercem tej transformacji by\u0142 Projekt Everest \u2013 najwi\u0119ksza reforma w historii PZU. Nie chodzi\u0142o w niej wy\u0142\u0105cznie o wdro\u017cenie nowego systemu centralnego i automatyzacj\u0119 proces\u00f3w, lecz o ca\u0142kowit\u0105 zmian\u0119 sposobu prowadzenia dzia\u0142alno\u015bci. Wcze\u015bniej zmiany taryf trwa\u0142y miesi\u0105cami i kosztowa\u0142y miliony, sporz\u0105dzanie sprawozda\u0144 finansowych trwa\u0142o tygodniami i wymaga\u0142o pozyskania danych z ponad 100 g\u0142\u00f3wnych ksi\u0105g, a policzenie produkt\u00f3w ubezpieczeniowych przypisanych do jednego klienta zajmowa\u0142o par\u0119 dni i anga\u017cowa\u0142o wiele r\u00f3\u017cnych dzia\u0142\u00f3w.<\/p>\n<p>&nbsp;<\/p>\n<p>Zaledwie rok po rozpocz\u0119ciu fazy przygotowawczej, PZU wystawi\u0142o pierwsz\u0105 w nowym systemie polis\u0119 komunikacyjn\u0105.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"col-lg-6 order-2 order-lg-1\">\n\t\t\t\t<div class=\"pa-txt-img-universal__image\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/sollers.com\/wp-content\/uploads\/2025\/05\/pzu-story-logo.png\" alt=\"pzu story logo\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n<\/div>\n\n<!-- The Modal -->\n<!-- The Modal END -->\n<\/div><\/div><div id=\"panel-119109-0-0-4\" class=\"so-panel widget widget_pa-txt-header-universal\" data-index=\"4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-pa-txt-header-universal so-widget-pa-txt-header-universal-pa-txt-header-universal-style-5b0b448d6220-119109\"\n\t\t\t\n\t\t><section class=\"pa-txt-header-universal \">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"pa-txt-header-universal__header pa-header__mid\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"pa-txt-header-universal__content\">\n\t\t\t\t\t<p>Ca\u0142a transformacja trwa\u0142a cztery lata i obj\u0119\u0142a wszystkie linie ubezpiecze\u0144 maj\u0105tkowych (detaliczne, korporacyjne, bancassurance itd.) oraz kana\u0142y sprzeda\u017cy (agenci wy\u0142\u0105czni, multiagenci, oddzia\u0142y, brokerzy, partnerzy zewn\u0119trzni i kana\u0142 direct). Projekt zako\u0144czono na czas i w ramach zak\u0142adanego bud\u017cetu.<\/p>\n<p>&nbsp;<\/p>\n<p>To nie by\u0142a tylko modernizacja IT, ale pe\u0142na przemiana sposobu dzia\u0142ania PZU, kt\u00f3ra umo\u017cliwi\u0142a firmie sprostanie wyzwaniom dynamicznie zmieniaj\u0105cego si\u0119 rynku.<\/p>\n<p>&nbsp;<\/p>\n<p>Mieli\u015bmy zaszczyt uczestniczy\u0107 w tej transformacji. Odegrali\u015bmy w niej kluczow\u0105 rol\u0119, wspieraj\u0105c PZU na drodze do sukcesu, wykorzystuj\u0105c nasze do\u015bwiadczenie w integracji system\u00f3w, usprawnianiu proces\u00f3w biznesowych i metodykach zwinnych. Wszystko po to, by pom\u00f3c firmie osi\u0105gn\u0105\u0107 niezwykle ambitne cele.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<\/div><\/div><div id=\"panel-119109-0-0-5\" class=\"so-panel widget widget_pa-box-icons panel-last-child\" data-index=\"5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-pa-box-icons so-widget-pa-box-icons-pa-box-icons-style-5a2e0d244655-119109\"\n\t\t\t\n\t\t><section class=\"pa-box-icons\">\n\t<div class=\"container\">\n\t\t\t\t\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"pa-box-icons__header\">\n\t\t\t\t\t<h2 class=\"header pa-header__mid\"><h2>Zobacz inne przyk\u0142ady transformacji<\/h2>\n<\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<div class=\"row row-equal\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-xl-4\">\n\t\t\t\t\t\t<div class=\"pa-box-icons__box h-100\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<article class=\"h-100\">\n\t\t\t\t\t\t\t\t<div class=\"icon\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/sollers.com\/wp-content\/uploads\/2025\/05\/Baloise-story-150x150.png\" alt=\"Baloise story graphic\"><\/div>\n\t\t\t\t\t\t\t\t<span class=\"title\"><p><strong>Transformacja IT w Baloise: strategiczny zwrot ku rozwojowi <\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/sollers.com\/pl\/o-nas\/25-lat-razem\/transformacja-it-w-baloise\/\"><span style=\"color: #39b54a;\">Przeczytaj ca\u0142o\u015b\u0107<\/span><\/a><\/p>\n<\/span>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-xl-4\">\n\t\t\t\t\t\t<div class=\"pa-box-icons__box h-100\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<article class=\"h-100\">\n\t\t\t\t\t\t\t\t<div class=\"icon\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/sollers.com\/wp-content\/uploads\/2025\/05\/Beazley-story-150x150.png\" alt=\"beazley story graphic\"><\/div>\n\t\t\t\t\t\t\t\t<span class=\"title\"><p><strong>Transformacja likwidacji szk\u00f3d w Beazley: innowacja i automatyzacja<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/sollers.com\/pl\/o-nas\/25-lat-razem\/transformacja-likwidacji-szkod-w-beazley\/\"><span style=\"color: #39b54a;\">Przeczytaj ca\u0142o\u015b\u0107<\/span><\/a><\/p>\n<\/span>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Transformacja PZU: od biurokracji do zwinno\u015bci &nbsp; Przez dekady PZU \u2013 najwi\u0119kszy ubezpieczyciel w Polsce i by\u0142y monopolista \u2013 dzia\u0142a\u0142 w realiach, w kt\u00f3rych obs\u0142uga klienta mia\u0142a drugorz\u0119dne znaczenie, panowa\u0142a biurokracja oparta na dokumentach papierowych, a konkurencja by\u0142a znikoma. Jednak w 2008 roku, gdy na rynek wkroczyli mi\u0119dzynarodowi gracze, tacy jak Talanx, ERGO, Allianz i [&hellip;]<\/p>\n","protected":false},"author":39178,"featured_media":0,"parent":26162,"menu_order":75,"comment_status":"closed","ping_status":"closed","template":"builder.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":"","_members_access_role":[],"_members_access_error":"","_wp_rev_ctl_limit":""},"class_list":["post-119109","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Transformacja PZU: od biurokracji do zwinno\u015bci Przez dekady PZU \u2013 najwi\u0119kszy ubezpieczyciel w Polsce i by\u0142y monopolista \u2013 dzia\u0142a\u0142 w realiach, w kt\u00f3rych obs\u0142uga klienta mia\u0142a drugorz\u0119dne znaczenie, panowa\u0142a biurokracja oparta na dokumentach papierowych, a konkurencja by\u0142a znikoma. 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