{"id":119152,"date":"2025-04-24T09:19:31","date_gmt":"2025-04-24T07:19:31","guid":{"rendered":"https:\/\/sollers.eu\/about-us\/25-ans-danniversaire\/pzu-transformation\/"},"modified":"2025-06-03T12:44:56","modified_gmt":"2025-06-03T10:44:56","slug":"la-transformation-de-pzu","status":"publish","type":"page","link":"https:\/\/sollers.com\/fr\/about-us\/25e-anniversaire\/la-transformation-de-pzu\/","title":{"rendered":"La transformation de PZU : de la bureaucratie \u00e0 l&rsquo;agilit\u00e9"},"content":{"rendered":"<div id=\"pl-119152\"  class=\"panel-layout\" ><div id=\"pg-119152-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-119152-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-119152-0-0-0\" class=\"so-panel widget widget_pa-page-top-one panel-first-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-pa-page-top-one so-widget-pa-page-top-one-pa-page-top-one-style-d75171398898-119152\"\n\t\t\t\n\t\t><section class=\"pa-content__header__container pa-content__header--desktop\" style=\"background-image: url(https:\/\/sollers.com\/wp-content\/uploads\/2025\/05\/25-anniversary-stories-graphic-1.png)\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"pa-content__header__wrap\">\n\t\t\t\t\t<div class=\"pa-content__header__text pa-header__big \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"pa-content__header__container pa-content__header--mobile\" style=\"background-image: url(https:\/\/sollers.com\/wp-content\/uploads\/2025\/05\/anniversary-graphic-mobile.png)\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"pa-content__header__wrap\">\n\t\t\t\t\t<div class=\"pa-content__header__text pa-header__big \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section><\/div><\/div><div id=\"panel-119152-0-0-1\" class=\"so-panel widget widget_pa-txt-header-universal\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-pa-txt-header-universal so-widget-pa-txt-header-universal-pa-txt-header-universal-style-1d565e2ecb80-119152\"\n\t\t\t\n\t\t><section class=\"pa-txt-header-universal \">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"pa-txt-header-universal__header pa-header__mid\">\n\t\t\t\t\t<h1>La transformation de PZU : de la bureaucratie \u00e0 l'agilit\u00e9<\/h1>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"pa-txt-header-universal__content\">\n\t\t\t\t\t<p>Pendant des d\u00e9cennies, PZU, l'acteur historique du monopole le plus important de Pologne, a op\u00e9r\u00e9 sur un march\u00e9 o\u00f9 le service client \u00e9tait secondaire, o\u00f9 la bureaucratie papier r\u00e9gnait en ma\u00eetre et o\u00f9 la concurrence \u00e9tait faible. Cependant, en 2008, sa part de march\u00e9, autrefois incontest\u00e9e, \u00e9tait tomb\u00e9e \u00e0 40 % avec l'arriv\u00e9e d'acteurs internationaux tels que Talanx, ERGO, Allianz et AXA. En interne, l'entreprise \u00e9tait cloisonn\u00e9e, ses deux principales entit\u00e9s, PZU SA (assurance dommages) et PZU Zycie (assurance vie), fonctionnant de mani\u00e8re ind\u00e9pendante et s'appuyant sur des syst\u00e8mes h\u00e9rit\u00e9s obsol\u00e8tes.<\/p>\n<p>&nbsp;<\/p>\n<p>Pour d\u00e9fendre sa position de leader du march\u00e9, PZU avait besoin d'un un v\u00e9ritable \u00e9lectrochoc strat\u00e9gique, men\u00e9 par une direction forte et des \u00e9quipes exp\u00e9riment\u00e9es capable de mener \u00e0 bien une transformation \u00e0 grande \u00e9chelle. L'entreprise est entr\u00e9e en bourse, a rationalis\u00e9 ses op\u00e9rations et r\u00e9duit ses co\u00fbts administratifs de 11,6 % en 2008 \u00e0 6,5 % en 2015, gr\u00e2ce \u00e0 la num\u00e9risation des processus papier.<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<\/div><\/div><div id=\"panel-119152-0-0-3\" class=\"so-panel widget widget_pa-txt-img-universal\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-pa-txt-img-universal so-widget-pa-txt-img-universal-pa-txt-img-universal-style-57b6be356f4f-119152\"\n\t\t\t\n\t\t>\n<div class=\"pa-txt-img-universal__background\" >\n<section class=\"pa-txt-img-universal  \">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-lg-6 \">\n\t\t\t\t<div class=\"pa-txt-img-universal__wrapper h-100 \">\n\t\t\t\t\t<div class=\"pa-txt-img-universal__header pa-header__mid\">\n\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"pa-txt-img-universal__content \">\n\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\t\t\t\t\t\t\t<p>Au c\u0153ur de cette transformation se trouvait le projet Everest, une refonte sans pr\u00e9c\u00e9dent dans l'histoire de PZU. Il ne s'agissait pas seulement de remplacer le syst\u00e8me central et d'automatiser les processus, une r\u00e9invention compl\u00e8te du fonctionnement de l\u2019assureur. Auparavant, les modifications tarifaires prenaient des mois et co\u00fbtaient des millions, l'\u00e9tablissement des rapports financiers s'\u00e9talait sur plusieurs semaines et impliquait plus de 100 registres auxiliaires, et m\u00eame le comptage des clients uniques n\u00e9cessitait plusieurs jours de v\u00e9rifications entre les diff\u00e9rents services.<\/p>\n<p>&nbsp;<\/p>\n<p>Un an seulement apr\u00e8s la phase de lancement, PZU a \u00e9mis sa premi\u00e8re police sur son nouveau syst\u00e8me central pour son produit automobile principal via son principal r\u00e9seau d'agents li\u00e9s. En quatre ans, la transformation compl\u00e8te, couvrant toutes les branches d'activit\u00e9 de l'assurance dommages (particuliers, entreprises, bancassurance, etc.) et tous les canaux (agents li\u00e9s, multi-agents, succursales, courtiers, partenaires externes et direct), a \u00e9t\u00e9 achev\u00e9e dans les d\u00e9lais et le budget impartis.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"col-lg-6 order-2 order-lg-1\">\n\t\t\t\t<div class=\"pa-txt-img-universal__image\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/sollers.com\/wp-content\/uploads\/2025\/05\/pzu-story-logo.png\" alt=\"pzu story logo\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n<\/div>\n\n<!-- The Modal -->\n<!-- The Modal END -->\n<\/div><\/div><div id=\"panel-119152-0-0-4\" class=\"so-panel widget widget_pa-txt-header-universal\" data-index=\"4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-pa-txt-header-universal so-widget-pa-txt-header-universal-pa-txt-header-universal-style-20ab120b0c2c-119152\"\n\t\t\t\n\t\t><section class=\"pa-txt-header-universal \">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"pa-txt-header-universal__header pa-header__mid\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"pa-txt-header-universal__content\">\n\t\t\t\t\t<p>Il ne s'agissait pas seulement d'une mise \u00e0 niveau informatique, mais d'une r\u00e9invention compl\u00e8te du mode de fonctionnement de PZU, qui a permis \u00e0 l'entreprise de se positionner pour r\u00e9pondre aux exigences d'un march\u00e9 en rapide \u00e9volution.<\/p>\n<p>&nbsp;<\/p>\n<p>Nous avons eu le privil\u00e8ge de participer \u00e0 cette transformation. Nous avons jou\u00e9 un r\u00f4le cl\u00e9 en accompagnant PZU dans cette aventure, en mettant \u00e0 profit notre expertise en int\u00e9gration de syst\u00e8mes, en r\u00e9ing\u00e9nierie des processus m\u00e9tier et en m\u00e9thodologies Agile pour aider PZU \u00e0 atteindre ces objectifs ambitieux.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<\/div><\/div><div id=\"panel-119152-0-0-5\" class=\"so-panel widget widget_pa-box-icons panel-last-child\" data-index=\"5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-pa-box-icons so-widget-pa-box-icons-pa-box-icons-style-5a2e0d244655-119152\"\n\t\t\t\n\t\t><section class=\"pa-box-icons\">\n\t<div class=\"container\">\n\t\t\t\t\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"pa-box-icons__header\">\n\t\t\t\t\t<h2 class=\"header pa-header__mid\"><h2>Voir d'autres exemples de r\u00e9ussite<\/h2>\n<\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<div class=\"row row-equal\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-xl-4\">\n\t\t\t\t\t\t<div class=\"pa-box-icons__box h-100\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<article class=\"h-100\">\n\t\t\t\t\t\t\t\t<div class=\"icon\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/sollers.com\/wp-content\/uploads\/2025\/05\/Baloise-story-150x150.png\" alt=\"Baloise story graphic\"><\/div>\n\t\t\t\t\t\t\t\t<span class=\"title\"><p><strong>La transformation informatique de Baloise : un changement strat\u00e9gique pour la croissance<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/sollers.com\/fr\/about-us\/25e-anniversaire\/la-transformation-informatique-de-baloise\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #39b54a;\">Lire la suite<\/span><\/a><\/p>\n<\/span>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-xl-4\">\n\t\t\t\t\t\t<div class=\"pa-box-icons__box h-100\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<article class=\"h-100\">\n\t\t\t\t\t\t\t\t<div class=\"icon\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/sollers.com\/wp-content\/uploads\/2025\/05\/Beazley-story-150x150.png\" alt=\"beazley story graphic\"><\/div>\n\t\t\t\t\t\t\t\t<span class=\"title\"><p><strong>Modernisation des sinistres chez Beazley : entre innovation et automatisation<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/sollers.com\/fr\/about-us\/25e-anniversaire\/modernisation-des-sinistres-chez-beazley\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #39b54a;\">Lire la suite<\/span><\/a><\/p>\n<\/span>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>La transformation de PZU : de la bureaucratie \u00e0 l&rsquo;agilit\u00e9 Pendant des d\u00e9cennies, PZU, l&rsquo;acteur historique du monopole le plus important de Pologne, a op\u00e9r\u00e9 sur un march\u00e9 o\u00f9 le service client \u00e9tait secondaire, o\u00f9 la bureaucratie papier r\u00e9gnait en ma\u00eetre et o\u00f9 la concurrence \u00e9tait faible. Cependant, en 2008, sa part de march\u00e9, autrefois [&hellip;]<\/p>\n","protected":false},"author":39178,"featured_media":0,"parent":26159,"menu_order":76,"comment_status":"closed","ping_status":"closed","template":"builder.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":"","_members_access_role":[],"_members_access_error":"","_wp_rev_ctl_limit":""},"class_list":["post-119152","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"La transformation de PZU : de la bureaucratie \u00e0 l&#039;agilit\u00e9 Pendant des d\u00e9cennies, PZU, l&#039;acteur historique du monopole le plus important de Pologne, a op\u00e9r\u00e9 sur un march\u00e9 o\u00f9 le service client \u00e9tait secondaire, o\u00f9 la bureaucratie papier r\u00e9gnait en ma\u00eetre et o\u00f9 la concurrence \u00e9tait faible. 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